Last updated: 4 November 2026

These terms apply when you use raggiva.com and when you buy from us. Please read them before you order. They explain who we are, how we sell our products to you, how subscriptions work, what to do if there's a problem, and other important information. If you'd like a copy, you can print or save this page.

Nothing in these terms affects your legal rights as a consumer. Where the law gives you more than these terms, the law applies.

In short:

• Who we are: the seller is RAGGIVA LLC, Newark, DE 19702, United States. Email: kontakt@raggiva.com.
• Your order: our contract with you starts when we email you to confirm your order.
• Price: the total shown at checkout when you place your order is what you pay. UK delivery is free.
• Subscribe & save: 15% off, a delivery every 1, 2 or 3 months, renewed and paid automatically for each delivery until you cancel. You can cancel at any time, from your account or by email.
• Changed your mind? In the UK and the EU, you have 14 days to cancel by law. Wherever we deliver, you also get our 100-day returns on unopened packs of Raggiva Aged Garlic Extract and a 30-night trial on our eye mask. See our Refund policy.
• Something wrong? Email us first and we'll do our best to put it right. These terms are governed by English law, and you keep the protection of the law of the country where you live.

1. Who we are

raggiva.com is run by RAGGIVA LLC, a limited liability company registered in Delaware, United States ("Raggiva", "we", "us", "our"). We are the seller of every product on raggiva.com.

• Address: RAGGIVA LLC, Newark, DE 19702, United States
• Email: kontakt@raggiva.com

"You" means the person buying from us. Our products are sold to consumers for their own personal use, not for resale.

Our online store runs on Shopify. When you buy from us, your contract is with RAGGIVA LLC, not with Shopify.

If we need to contact you, we'll use the email address or other contact details you gave us with your order.

2. Our products

• Raggiva Aged Garlic Extract with CoQ10 & Vitamin K2 is a food supplement. A pack is one pouch of 60 softgels, shown as a "box" on our product page. You can buy it as a single pack, as a bundle, or with Subscribe & save (see section 6).
• Cordless Heated Eye Mask.

Our product pages describe each product, its options and its price. Colours on your screen may look slightly different from the real product.

Your free e-book. Orders of Raggiva Aged Garlic Extract come with a free e-book, "The Healthy Habits Guide", which we send to you by email. It's for your personal use: please don't copy, share or sell it. You can keep it even if you send packs back.

3. Placing an order and when the contract starts

How to order

• Choose your product and option (for example a single pack, a bundle, or Subscribe & save with a delivery frequency) and add it to your basket.
• Go to checkout and enter your contact, delivery and payment details.
• Check your order before you place it. Until you place it, you can correct any mistake by going back, changing your basket or editing your details.
• Place your order and pay.

When the contract starts

When you place your order, you're offering to buy from us. Our contract with you starts when we email you to confirm your order. Please keep this order confirmation: it sets out what you've ordered and the price. We keep a record of your order. You can see it in your customer account, if you have one, or ask us for a copy at kontakt@raggiva.com.

These terms and your contract with us are in English.

If we can't supply your order

If, after confirming your order, we find we can't supply it (for example because a product is out of stock or we can't deliver to your address), we'll tell you, end the contract and refund you in full without undue delay. If there's an error in the price or description of a product, section 4 explains what happens.

Who can order

You must be 18 or over to place an order.

4. Prices

• The price of each product is shown on our website. The price you pay is the total shown at checkout when you place your order, including any delivery charge. That's the amount we charge you for that order.
• Prices for the UK are in pounds sterling (£). If you order from another country, prices may be shown in another currency at checkout.
• Bundle prices and other offers apply as shown on our website when you place your order.
• We may change our prices from time to time. A change never affects an order we've already confirmed. For Subscribe & save, see section 6.
• Depending on where your order is sent from and delivered to, it may be subject to import duties or taxes. Where these are charged at checkout, you'll see them before you pay. Otherwise, the carrier or your local customs authority may ask for them on delivery. Our Shipping policy explains this.

If a price or description is wrong

We check our prices and product information carefully, but mistakes can happen. If we find an error in the price or description of a product you've ordered, we'll contact you before sending it. You can then go ahead at the correct price or cancel your order and get a full refund. If the mistake was obvious and you could reasonably have recognised it, we may cancel the contract and refund you in full.

5. Payment

• You pay for your order at checkout, using one of the payment methods shown there.
• Payments are processed through Shopify's checkout and its payment providers.
• If your payment isn't authorised, we can't process your order.
• Refunds go back to the payment method you used for the order.

6. Subscribe & save (subscriptions)

How it works

• With Subscribe & save, you get regular deliveries of Raggiva Aged Garlic Extract every 1, 2 or 3 months. You choose the frequency when you order.
• You get 15% off the one-off price of the option you choose, on every delivery.
• Your subscription renews automatically for each delivery until you cancel it. There's no minimum number of deliveries.

Payment

• You pay for your first delivery when you place your order.
• After that, we automatically charge the payment method you used for each delivery, before we send it.
• If we can't take payment for a delivery, we won't send it, and we may ask you to update your payment details. If we still can't take payment, we may cancel your subscription. We'll tell you if we do.

Changing or cancelling your subscription

• You can change or cancel your subscription at any time from your customer account, or by emailing us at kontakt@raggiva.com.
• To avoid being charged for your next delivery, cancel before its billing date.
• Cancelling stops every delivery you haven't paid for yet. If we've already taken payment for your next delivery but haven't sent it, tell us and we'll refund that payment instead of sending it.
• Sending packs back doesn't cancel your subscription automatically. If you'd also like to stop it, cancel it in your account or tell us in the same email.

Changes to your subscription price

If the price of your subscription is going to change, we'll email you in good time before you're charged the new price, so you can cancel first if you'd like to. If we stop offering Subscribe & save, or stop offering a product on subscription, we'll email you in good time before your next billing date and won't charge you for any delivery we won't send.

Cancelling and returns

In the UK and the EU, your legal right to cancel a subscription runs until 14 days after the day your first delivery arrives. Each delivery also comes with our 100-day returns on unopened packs. Our Refund policy explains both.

7. Delivery

• We deliver to the countries offered at checkout. Delivery within the UK is free. For other countries, any delivery charge is shown at checkout before you pay.
• Unless we've agreed a different time with you, we'll deliver your order without undue delay and no later than 30 days after you place it, as UK law requires. If we don't, you can give us a reasonable extra period to deliver. If we still don't deliver, you can cancel your order and we'll refund everything you've paid.
• You can follow your parcel on our Track your order page.
• Please make sure your delivery address is complete and correct at checkout.
• Your order is our responsibility until it's delivered to you, or to someone you've asked to receive it for you. The products become yours once we've received payment in full.
• If your parcel is lost or arrives damaged, email us and we'll put it right at no cost to you.

Our Shipping policy gives the full details, including delivery charges by country.

8. Changing your mind, returns and refunds

Our Refund policy forms part of these terms. It explains in full how to cancel, how to send items back and when you'll get your money back. In short:

• Your legal right to cancel: in the UK and the EU, you can cancel an online order without giving a reason, from the moment you place it until 14 days after the day you receive it.
• Raggiva Aged Garlic Extract: our 100-day returns let you send back unopened packs within 100 days of delivery, on the conditions set out in the Refund policy, including the rules for bundles.
• Cordless Heated Eye Mask: a 30-night trial with free returns.
• Please email us first at kontakt@raggiva.com, and we'll send you the return address and instructions.

If a product is faulty or not as described

Under the Consumer Rights Act 2015, the goods you buy must be of satisfactory quality, fit for purpose and as described. If they're not:

• within 30 days of delivery, you can reject them and get a full refund, or ask for a repair or a replacement instead;
• after 30 days, you can ask for a repair or a replacement. If that isn't possible, doesn't put things right, or isn't done within a reasonable time and without significant inconvenience to you, you can ask for a price reduction or a refund.

This applies whether or not you've opened the pack. Section 5 of our Refund policy explains how to tell us. Our 100-day returns and 30-night trial come on top of these rights and don't replace them.

9. Using our products

Raggiva Aged Garlic Extract with CoQ10 & Vitamin K2

• It's a food supplement, not a medicine.
• Always read the label before use. It gives the ingredients, directions and warnings.
• Do not exceed the recommended daily intake.
• Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
• If you take medication (especially blood thinners), are pregnant, breastfeeding or under medical supervision, speak to your GP or pharmacist before use.
• Not suitable for under-18s. Keep out of reach of children.

Cordless Heated Eye Mask

Please read and follow the instructions and safety information that come with your mask.

Information on our website

The information on our website and in our e-book is general information. It isn't medical advice and doesn't replace advice from your GP, pharmacist or another health professional.

10. Our responsibility for loss or damage

• If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that is a foreseeable result of this. Loss or damage is foreseeable if it's obvious that it will happen, or if both you and we knew it might happen when the contract was made.
• We're not responsible for loss or damage that isn't foreseeable.
• Our products are for domestic and private use. We're not responsible to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes our liability for:

• death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• breach of your legal rights in relation to the products, including the right to receive products that are as described, of satisfactory quality and fit for purpose;
• defective products under the Consumer Protection Act 1987.

11. Events outside our control

We're not responsible for delays caused by events outside our control, such as severe weather, strikes or serious disruption to postal or carrier services. This doesn't affect our responsibility for your order until it's delivered to you, or your right to a replacement or refund if it's lost or damaged on the way. If an event like this affects your order, we'll contact you as soon as possible and do what we can to limit the effect. If there's a risk of a substantial delay, you can contact us to end the contract and get a refund for any products you've paid for but haven't received.

12. Our website and its content

Intellectual property

Our website and its content, including text, images, videos, our e-book, and the Raggiva name and logo, belong to us or to the people who license them to us. You may view and use them for your own personal, non-commercial use. Please don't copy, reproduce, modify or share them in any other way without our written permission.

Using our website

• Please use our website lawfully. Don't try to interfere with how it works, gain unauthorised access to it, or introduce viruses or other harmful code.
• We may update, change or suspend our website from time to time. We can't promise it will always be available or free of errors.
• Our website may link to other websites. We're not responsible for their content.
• If you create a customer account, please give accurate details and keep access to your account secure.

13. Your personal information

We only use your personal information as set out in our Privacy policy.

14. Changes to these terms

• We may update these terms from time to time, for example to reflect changes in the law or in how we run our store. The date at the top shows when they were last updated.
• The terms that apply to an order are the ones on our website when you place it.
• If you have a subscription and we change these terms in a way that affects your future deliveries, we'll email you in good time before the change takes effect. You can cancel your subscription before then if you don't agree.

15. Which law applies and where you can bring a claim

• These terms are governed by English law, and you can bring legal proceedings about our products in the courts of England and Wales.
• If you live in Scotland, you can bring legal proceedings in the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in the Northern Irish or the English courts.
• If you live outside the UK, you keep the protection of the mandatory consumer laws of the country where you live, and you can bring legal proceedings in the courts of that country.

16. Complaints and disputes

If you have a problem or a complaint, please email us first at kontakt@raggiva.com with your order number, if you have one. We'll do our best to sort it out with you.

If we can't resolve it, you can get free, independent advice from Citizens Advice (citizensadvice.org.uk) in England and Wales, Advice Direct Scotland in Scotland, or Consumerline in Northern Ireland. If you live in the EU, the European Consumer Centre in your country can help. You can also take your claim to court (see section 15).

17. Other important terms

• Transferring the contract: we may transfer our rights and obligations under these terms to another organisation. We'll tell you if this happens, and your rights under these terms won't be affected. If you're unhappy with the transfer, you can contact us to end the contract and get a refund for any products you've paid for but haven't received. You need our agreement to transfer your rights to someone else.
• Nobody else has rights under this contract: it is between you and us. No other person has any right to enforce any of its terms.
• If a court finds part of these terms invalid, the rest of the terms will continue to apply.
• Even if we delay in enforcing these terms, we can still enforce them later.

18. Contact us

RAGGIVA LLC, Newark, DE 19702, United States

Email: kontakt@raggiva.com

You can also reach us through our contact page. Please include your order number in your message.